1. Acceptance of Terms

By accessing, downloading, installing, or using the PIYA AI Blood Test Analyzer service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our Service.

These Terms constitute a legally binding agreement between you (whether an individual or entity) and PIYA AI regarding your use of the Service. Additional terms may apply when you use affiliate services, third-party content, or third-party software.

2. Service Description

2.1 Core Technology

PIYA AI provides an advanced AI-powered blood test interpretation service utilizing:

• 2.38 trillion parameter neural network achieving IQ level of 152
• 98.7% accuracy rate validated by board-certified physicians
• Training on 20+ million anonymized patient records
• Analysis of 1000+ biomarkers with comprehensive reporting
• Support for 75+ languages for global accessibility

2.2 Service Offerings

3. Account Responsibilities

3.1 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must implement appropriate security measures to protect access to your account
• You must immediately notify us of any unauthorized use or security breach
• You are liable for all activities that occur under your account

3.2 Accurate Information

• You must provide accurate, current, and complete registration information
• You must update your information promptly when changes occur
• You must verify your healthcare provider credentials when requested
• False information may result in immediate account termination

3.3 Account Sharing

Account credentials are personal and non-transferable. You may not:

• Share login credentials with any third party
• Allow others to access your account
• Transfer or sell your account to another party
• Create multiple accounts for the same organization without authorization

4. Subscription Plans & Pricing

4.1 Quota-Based Plans

Our service operates on a monthly quota system with the following tiers:

4.2 Important Quota Policies

4.3 Regional Pricing

• Subscription fees vary by region and are displayed in local currency
• Prices are shown during purchase through Azure Marketplace
• All prices are exclusive of applicable taxes unless stated otherwise
• Currency conversion is handled by Microsoft Azure

4.4 Billing & Payment

• All billing is processed through Microsoft Azure Marketplace
• Automatic monthly renewal unless cancelled
• Plan upgrades take effect immediately with prorated billing
• Plan downgrades take effect at the next billing cycle
• Payment methods accepted by Azure Marketplace apply

5. Microsoft Azure Marketplace Terms

5.1 Azure Marketplace Agreement

By purchasing PIYA AI through Microsoft Azure Marketplace, you agree to:

• Microsoft Azure Marketplace Terms of Use
• Microsoft Customer Agreement or Enterprise Agreement (as applicable)
• Azure Service Level Agreements for infrastructure availability
• Microsoft's privacy and data protection policies

5.2 Azure Account Requirements

5.3 Azure Infrastructure

Our Service leverages Azure's infrastructure, which provides:

• 99.9% uptime SLA for Azure services
• Global data center presence for low latency
• Azure's security and compliance certifications
• Integration with Azure monitoring and logging services

5.4 Data Residency

When using our Service through Azure:

• Data is processed in the Azure region you select
• Data residency complies with Azure's data location commitments
• Cross-region replication follows Azure's policies
• You can request specific data residency requirements

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service only for:

• Clinical decision support in healthcare settings
• Assisting licensed healthcare professionals in blood test interpretation
• Educational purposes in medical training environments
• Research purposes with appropriate ethics approval
• Quality assurance in laboratory settings

6.2 Prohibited Use

6.3 Healthcare Compliance

Users must ensure compliance with all applicable healthcare regulations including:

• Local medical practice regulations
• Patient consent requirements
• Medical record keeping standards
• Professional licensing requirements
• Clinical laboratory regulations

7. API Specifications & Usage

7.1 Technical Specifications

7.2 API Usage Guidelines

• API keys must be kept secure and not exposed in client-side code
• Implement appropriate error handling for all API calls
• Cache responses when appropriate to optimize quota usage
• Monitor your quota usage to avoid service interruption
• Use webhook notifications for asynchronous processing

7.3 API Response Format

All API responses include:

• Structured JSON with detailed analysis results
• Confidence scores for each interpretation
• Reference ranges and clinical significance
• Recommendations and follow-up suggestions
• Error codes and messages for troubleshooting

8. Intellectual Property

8.1 PIYA AI Property Rights

PIYA AI retains all rights, title, and interest in and to:

• The Service and all underlying technology
• Our proprietary AI algorithms and models
• All trademarks, service marks, and logos
• Documentation and training materials
• Any improvements or modifications to the Service

8.2 Your Data Rights

You retain all rights to:

• Blood test data you upload to the Service
• Patient information you provide
• Any data you input into the system

8.3 License Grants

8.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about the Service become the property of PIYA AI and may be used without compensation or attribution.

9. Data Security & Compliance

9.1 Security Architecture

9.2 Compliance Certifications

Our Service maintains compliance with:

• HIPAA: Health Insurance Portability and Accountability Act (US)
• GDPR: General Data Protection Regulation (EU)
• CCPA: California Consumer Privacy Act
• SOC 2 Type II: Service Organization Control certification
• ISO 27001: Information security management
• ISO 13485: Medical devices quality management

9.3 Data Processing

9.4 Audit and Compliance Reports

Enterprise customers can request:

• Annual SOC 2 Type II audit reports
• HIPAA compliance attestations
• Security assessment questionnaires
• Custom audit support (additional fees may apply)

10. Disclaimers & Warranties

10.1 Service Disclaimer

10.2 Medical Disclaimer

IMPORTANT: The Service is a clinical decision support tool only. We do not guarantee:

• 100% accuracy in blood test interpretations
• Suitability for any specific medical condition
• Replacement of professional medical judgment
• Diagnosis or treatment recommendations

10.3 No Guarantee of Availability

While we strive for high availability, we do not guarantee:

• Uninterrupted or error-free service
• Compatibility with all systems or devices
• Protection against all security threats
• Specific response times or performance levels

10.4 Third-Party Services

We are not responsible for:

• Azure infrastructure outages or issues
• Third-party integration failures
• Internet connectivity problems
• User hardware or software incompatibilities

11. Limitation of Liability

11.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIYA AI SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• LOSS OF DATA OR DATA CORRUPTION
• MEDICAL MALPRACTICE OR PATIENT INJURY CLAIMS
• COSTS OF SUBSTITUTE SERVICES

11.2 Maximum Liability

11.3 Exceptions

These limitations do not apply to:

• Death or personal injury caused by our gross negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

11.4 Time Limitation

Any claim must be brought within one (1) year after the cause of action arises.

12. Indemnification

You agree to indemnify, defend, and hold harmless PIYA AI, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Medical decisions or patient outcomes based on Service use
• Your violation of any third-party rights
• Any content or data you submit through the Service
• Your negligence or willful misconduct

13. Termination

13.1 Termination by You

You may terminate your subscription at any time by:

• Canceling through Azure Marketplace
• Providing 30 days written notice to our support team
• Following the cancellation procedures in your account settings

13.2 Termination by PIYA AI

We may terminate or suspend your access immediately if:

• You violate any provision of these Terms
• You engage in fraudulent or illegal activities
• You fail to pay subscription fees when due
• You breach security or compromise the Service
• Required by law or court order

13.3 Effects of Termination

13.4 Data Export

Enterprise customers may request data export within 30 days of termination. Standard fees apply for data export services.

14. Modifications to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be necessary due to:

• Legal or regulatory requirements
• Security or technical improvements
• Changes in Service features
• Business model adjustments

14.2 Notification Process

We will notify you of material changes by:

• Email to your registered address at least 30 days in advance
• In-app notifications through the Service
• Posting updated Terms on our website
• Azure Marketplace notifications

14.3 Acceptance of Changes

15. Governing Law

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Germany, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms shall be resolved exclusively in the courts of Munich, Germany, except where prohibited by law.

15.3 International Use

If you access the Service from outside Germany:

• You are responsible for compliance with local laws
• You consent to the transfer of data to Germany
• You waive any claims based on local regulations that conflict with these Terms

15.4 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

16. Contact Information